1. Introduction
AutoLinks LLC provides professional heavy-duty truck roadside assistance
services. As a service-based company, our refund policies are designed to
address situations where a service was not performed as expected, or where
a cancellation or billing error has occurred. "Return" of physical goods
does not apply to our business model, but we treat refund requests with the
same care and transparency.
By requesting our services, you agree to the terms outlined in this policy.
If you have any questions, please contact us before making a payment.
2. Refund Eligibility
A refund may be issued in the following circumstances:
-
Service Not Rendered: If a service provider is dispatched
but is unable to perform the requested service due to circumstances beyond
your control (e.g., incorrect location provided by us, provider fails to
arrive), a full refund of the service call fee will be issued.
-
Duplicate Billing: If you are accidentally charged twice
for the same service, the duplicate charge will be fully refunded.
-
Cancellation Before Dispatch: If you cancel your service
request before a provider has been dispatched, you will receive a full refund
of any fees paid.
-
Service Quality Issues: If you are dissatisfied with the
quality of service provided, we will review your case on an individual basis.
Refunds may be issued in part or in full, depending on the nature of the
complaint. We strongly encourage you to discuss any concerns with the
service provider directly, and then contact us for resolution.
-
Billing Errors: Any errors in billing (incorrect rate
applied, miscalculated time) will be corrected, and the difference will be
refunded.
3. Non-Refundable Services
Refunds will not be issued in the following situations:
-
Services Already Rendered: Once a service has been
completed to your satisfaction, no refund will be given for the labor
or parts used.
-
Cancellation After Dispatch: If a service provider has
been dispatched and you cancel after they are on their way, a cancellation
fee may apply to cover the provider's travel and time. This fee is deducted
from any refund amount.
-
Change of Mind: If you decide you no longer need the
service after the provider has arrived, you may be charged for the
service call and any time spent on site.
-
Third-Party Costs: Any costs incurred by third-party
service providers (e.g., parts, supplies, specialized equipment rental)
that were approved by you are non-refundable once the service is complete.
-
Force Majeure: Refunds are not provided for services
that could not be completed due to events beyond our control, such as
severe weather, natural disasters, or road closures, unless we are unable
to reschedule or provide alternative service.
4. Cancellation and Refund Process
To request a refund or cancel a service, please follow these steps:
-
Contact Us Immediately: Call our support line at
(888) 538-5598 or email us at
support@autolinksllc.com
to initiate a cancellation or refund request.
-
Provide Details: Have your service request number
(if provided), the date and time of service, and a brief explanation
of the issue ready.
-
Review and Approval: We will review your request and
determine eligibility based on this policy. We may contact you for
additional information or to clarify details.
-
Processing: Approved refunds will be processed within
5–7 business days. The refund will be issued to the original payment
method used for the transaction.
Please allow additional time for your bank or credit card company to reflect
the refund in your account.
5. Chargebacks and Disputes
If you believe a charge on your account is incorrect, we encourage you to
contact us directly before initiating a chargeback with your bank. This
allows us to resolve the issue promptly and amicably.
If a chargeback is initiated without prior contact, we will review the
transaction and may provide evidence to the bank that the charge was valid.
Chargebacks that are found to be unwarranted may result in additional fees
and could affect your ability to use our services in the future.
6. Timeframe for Refund Requests
To be eligible for a refund, you must contact us within 30 days
of the service date or the billing date, whichever is later. Requests made
after this timeframe will be reviewed on a case-by-case basis but may not be
granted.
Refunds will be processed promptly upon approval, but the actual timing of
the credit appearing in your account depends on your payment provider's
processing times.
7. Changes to This Refund Policy
We may update this policy from time to time to reflect changes in our
practices or for other operational, legal, or regulatory reasons. We will
notify you of any changes by posting the new policy on this page and
updating the "Last Updated" date.
We encourage you to review this policy periodically to stay informed about
how we handle refunds.
8. Contact Us
If you have any questions, concerns, or requests regarding this Refund and
Return Policy, please feel free to reach out to us:
We value your business and are committed to providing fair and clear refund
policies. Please don't hesitate to get in touch with any billing or service
concerns.